Computer Services & Web Development
Computer Solutionz or the term “us”, “we”, or “our” refers to the owner of this website and provider of the services. The term “you” refers to the user or viewer of this website or any of the services provided by Computer Solutionz. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from you.
In order for our sites, products, and services (collectively “services”) to function properly, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.
Personal information we collect
While using our services or visiting any of our stores, we may ask you to provide us with certain personal information. Personal information refers to information that is linked or linkable to you and may include the information listed below depending upon which of our services you choose to use.
Computer Solutionz also automatically gathers and stores certain information in our server logs about the use of our services, including the number of unique visitors, the frequency of visits, how users interact with our services, user experience preferences, and other information that may help us improve the user experience, market our products, mitigate fraudulent activity, and comply with legal requirements. Such information may include personal information such as: IP address, Unique Device Identifier, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of your request, or referral URL. Search queries may be saved and data later used to see which pages on the website garner the most attention from customers.
Cookies, Pixel Tags, and Using a Third-Party Account
A cookie is a small data file that is managed by your web browser or other application and stored on your local system. We use session and persistent cookies to, among other things, identify your device during a particular interaction and analyze your behavior during a particular visit. Most web browsers provide you with the ability to accept or decline cookies, as well as to be advised each time a cookie is being sent. If you choose to decline cookies, you may not be able to fully use our services.
Pixel tags, also known as web beacons, help us better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by us or an affiliate organization. In contrast to cookies, which are stored on a user’s device hard drive, pixel tags are embedded within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but rather minimize distraction.
Do Not Track
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including our sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.
The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/kb/PH21411 (Safari); and
Please note, however, that if you do decide to block cookies or similar technologies, some parts of our sites may not function correctly.
Using a Third-Party Account on our Services
When Computer Solutionz provides you services, either remotely or in one of our stores, we may collect personal information from you, such as:
Cell phone number;
Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") data;
Device information, for example serial number or media access control ("MAC") address;
Records of products or services you have purchased from us;
Any information that you provide as part of purchasing our services, for example payment card information;
Video or audio recording in our stores, for example security cameras in certain locations where permitted by law
Services Performed at Your Home or Other Location
Please be aware that if you are receiving services at your home or other location, the service provider may be able to view anything visible to visitors in your home, which may include personal information.
For services such as technology consultations or in-home repairs, with your consent, the service provider may need to access your device to perform services requested by you such as changing settings, backing up your data, or provide technology set-up or advice.
If you are receiving a device repair as part of an insurance claim, the service provider may need to take photographs of your device to confirm that it is damaged and has been repaired. Be aware that any information displayed on your device or surrounding areas may be visible in the photo.
Other personal information
We may leverage external data sources in order to provide context and background on the users of our services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
How we use your personal information
Computer Solutionz may use your Personal Information to:
Fulfill a service to you;
Establish and verify your identity;
Activate and maintain your account;
Provide technical support;
Protect and improve our services;
Offer updates, notices and other information about applications and services available from Computer Solutionz or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to Computer Solutionz use or disclosure of your personal information for marketing and promotional purposes by contacting us as outlined in the Contact Us section of this Policy);
Respond to your questions, inquiries, comments and instructions;
To enforce the applicable Terms and Conditions;
Comply with the law and defend our rights;
Track and analyze de-identified data and provide such data to third parties that provide services to Computer Solutionz;
Protect against fraud and potential fraud;
Notify you of any known breach of your personal information; and
Maintain the security and integrity of Computer Solutionz systems and services.
Computer Solutionz may share your personal information with companies that are affiliated (that is, that control, are controlled by, or are under common control) with Computer Solutionz.
We may also share your personal information with non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this policy and only use such information for the purposes for which it was provided to them; and
There may be instances when Computer Solutionz may disclose personal information without providing you with a choice in order to protect the legal rights of Computer Solutionz, other affiliated companies or their employees, agents, and contractors; to protect the safety and security of visitors; to protect against fraud or for risk management purposes; or to comply with the law or legal process. In addition, if Computer Solutionz sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, Computer Solutionz may transfer your personal information to a third party as part of that transaction.
We use commercially reasonable, industry standard technical, administrative, and physical controls to protect your personal information, including encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such information, you do so at your own risk. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with state and federal law.
Access and Choice
Computer Solutionz has implemented the following procedure that you may use to access, correct, or delete your personal information, or choose how your information is used. If you would like to know the types of information that Computer Solutionz collects from visitors to its website, please email or write us at the address listed below under Contact Us. If your personal information is incorrect, you may correct the information by sending a written request for correction to the address listed below. If you wish to stop receiving email marketing promotions from Computer Solutionz, please contact us by using the information provided below in the Contact Us section or click the unsubscribe link included in the email.
Children under 13
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that your child is accessing the services and providing personal information without your consent, please contact us by using the information provided below in the Contact Us section. We will take steps to remove personal information from our storage systems and terminate the account if we determine that a child under 13 has accessed the services.
For non-U.S. residents
We may transfer personal information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other region with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information about yourself, including your personal information, to a country and jurisdiction that does not have the same data protection laws in place as the European Union or other region. By doing so, you are consenting to the transfer of information about yourself, including your personal information, to the United States, as described in this Policy.